Shipping policy

Where your order ships from

Every order is dispatched from a fulfilment warehouse inside the United States. Your parcel does not cross an ocean, there is no customs duty to settle on arrival, and no import tax added at your door. That is a direct consequence of where our stock sits, and it is the reason we keep it there.

We are upfront about one thing that is easy to leave in the small print: IKIMSOFT is an independent retailer registered and operated from Morocco. That is where our business is based. It is separate from where your parcel travels from, and we think you are entitled to know both, so both are stated here rather than only the convenient half.

How long it takes

Most orders arrive within 3 to 7 business days of dispatch. You will see that same figure on every product page and in the delivery promise on our homepage, so you are never reading two different numbers in two different places.

Dispatch is not the moment you click pay. A parcel has to be picked, packed and labelled before it can be scanned, so please allow a little processing time on top of the delivery window. If you order towards the end of the working week, or in the busy stretch of late spring and early summer, allow more. If you are ordering a full patio set rather than a side table, order earlier.

We email you a dispatch confirmation as soon as the parcel leaves the warehouse. That is the point the delivery clock starts, and it is the same email that carries your tracking link.

Business days exclude weekends and public holidays.

Cost

Shipping is free on every order, whatever the size of the item and wherever you are in the United States. There is nothing to add at checkout and no minimum spend, so the price you see on a product page is the price you pay. We do not add handling fees afterwards and we do not charge separately for oversized items, because the cost of moving something large is already in the price of the piece.

Free delivery covers your order on its way from our warehouse to you. It does not cover sending an order back, which is a separate thing explained in full in our returns and refunds policy.

Tracking

Every order ships with tracking, and you get the link by email at dispatch. Carrier scans can take a working day to appear after the parcel leaves us, so an unchanged tracking page for the first 24 hours is normal rather than a problem.

Tracking tells you where the parcel is. We would rather say that plainly than quote a delivery date we cannot stand behind.

Where we deliver

We deliver to the United States, including PO boxes, APO and FPO addresses. For now we do not ship internationally. We would rather tell you that at the top of the page than have you find it out at checkout.

If something goes wrong

If a parcel arrives visibly damaged, photograph the packaging before you open it any further and email us straight away. If something is missing from a box, tell us within a few days of delivery. Carriers and warehouses both trace damage and short shipments far more easily in the first few days than a fortnight later, and being straight with us about it genuinely helps you.

Most delivery problems with bulky outdoor goods turn out to be sizing problems rather than shipping problems. If you have not checked your clearances yet, our measurement guide covers footprints, walking room, wind exposure and measuring the route in through your doorway. It is worth five minutes before a heavy item arrives on the wrong side of a door it will not fit through.

Questions

Email contact-us@ikimsoft.shop with your order number if you have one. We answer within one business day, and usually the same working day.